Return/ Exchange Policy
KICHU accepts items for the amount paid by customer towards *an online credit only*. Any personalized item CANNOT be returned or exchanged.
We do not issue refunds.
RETURN DETAILS: SHIPPED ONLINE ORDERS
Returns must be received by us within 7 days of the item being delivered to you. Please keep shipping time in mind. Additionally, we are not responsible for return shipping costs.
RETURN DETAILS: ONLINE ORDERS PICKED UP
An item may be returned within 7 days of the day the order was completed and noted as ready (via email) for pickup
WE WILL NOT ACCEPT A RETURN IF ITEM:
- Shows evidence of wear
- Has been washed
- Was purchased with a store credit
- Is a sale item (from our sale section)
Once we have received the item, we will let you know within 2 business days if your return has been accepted. We will process your return immediately and email you a store credit in the original amount (minus shipping, taxes and/or any discounts used) of your purchased item.
If an item is damaged, the damage must be reported to firstname.lastname@example.org within 2 days of the delivery date.
KICHU is not responsible for lost or stolen packages once tracking information shows us that the package has been delivered. Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.